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  • Writer's pictureVycore Staff

JD for Account Manager in Singapore

Singapore Account Manager Job Description - JD Job Title: Singapore Account Manager – Travel Division




Objective:


Seeking a Singapore Account Manager to oversee the production, underwriting, and administration of the Environmental business in the Asia Pacific region, ensuring high-quality client relations, and managing comprehensive account protocols.


Key Responsibilities:

  • Oversee and maintain overall relationship responsibility for designated accounts through regular client meetings and performance reviews.

  • Develop and implement protocols for new account implementation to ensure optimum satisfaction.

  • Serve as a liaison between clients and operational units, ensuring protocols are followed and performance expectations are met.

  • Participate in client meetings, presentations, and contribute to proposals and marketing communications.

  • Conduct quarterly stewardship meetings with senior management and implement protocols based on feedback.

  • Generate and deliver monthly/quarterly reports to respective divisions.

  • Foster a collaborative environment promoting client and colleague development.

  • Ensure professional interaction of staff with all clients and personnel to achieve departmental and company objectives.

  • Act as a member of the Global Account Management Team to ensure consistent service delivery.

  • Role-model adherence to company policies and procedures.

  • Participate in the development of training materials and enhancement of client experience.

  • Communicate daily activities, productivity, and performance-related issues to the Regional Account Manager.

  • Participate in new or enhanced product and service development.

  • Contribute to annual budget preparation related to account management.

  • Manage and update service agreements, working with the legal department on terms and conditions.

  • Undertake necessary travel for client meetings, service reviews, and external engagements.

  • Perform additional duties as required.

Requirements:

  • 3 to 5 years of experience in the Insurance, Travel Industry, and/or Medical Assistance Services.

  • Proven track record in Client Relations or Customer Service; international travel experience is an advantage.

  • Excellent interpersonal and communication skills, along with determination, resourcefulness, and problem-solving abilities.

  • Ability to work under pressure in a dynamic, team-oriented environment.

  • Proficiency in oral and written English.

  • Bachelor's Degree or equivalent experience preferred.


Commitment to Diversity and Inclusion:

The employer is an Equal Opportunity Employer, providing equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. We value diversity and inclusion, and through various programs, we invest in each employee, respecting individuality and valuing unique perspectives.


Additional Notes:

  • Candidates must be prepared for occasional travel and flexible in adapting to new challenges.

  • The role requires a hands-on approach to client management, with a focus on maintaining and enhancing client satisfaction.

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