Travel Assistance Coordinator - Singapore JD
Respond to policyholders’ enquiries with appropriate solutions and information.
Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals, and medical evacuations.
Provide general policy information (verification, limits of coverage), claims information, and renewal information to customers and vendors.
Schedule and make follow-up calls on complex cases to customers.
Liaise with vendors, involved third-parties, and family members during active cases.
Enter all case-related documentation into relevant systems.
Requirements
Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field.
At least 1 year of working experience in a related field.
Senior Executives specializing in Customer Service or equivalent preferred.
Full-Time positions available.
Must be willing to work in a shifting schedule.
Demonstrated customer service experience.
Ability to reason and solve complex problems.
Excellent interpersonal, telephone, and computer skills.
Working Hours
Working hours: 7.30am – 8.30pm / 7.30pm – 8.30am (13 hours per day).
Maximum 4 working days per week (Follow Duty Roster).
Approximately 16 working days per month.
Equal Opportunity Employer Statement
American International Group, Inc., its subsidiaries and affiliates are an Equal Opportunity Employer. We are committed to providing equal opportunities regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories such as sexual orientation. At AIG, we believe in a diverse and inclusive workplace, which is fundamental to our success. We invest in each employee to ensure they are respected as individuals and valued for their unique perspectives.
